Shipping and Returns Policy
PLEASE NOTE: WE DO NOT DISPATCH OUTSIDE THE UNITED KINGDOM AND IRELAND.
We do however, deliver to BFPO addresses using Royal Mail. We charge a flat rate postage of £4.96 per order.
Orders are sent via Royal Mail using their Royal Mail Tracked 24® service, unless the delivery address is in Northern Ireland or Channel Islands, in which case we use Royal Mail Signed For®. Royal Mail deliver every working day, from 09:00 to 15:00.
We aim to process and dispatch goods within 1-3 working days. Although, during busier periods in response to sales or the seasonal cycle it may take between up to 7 working days to process your order.
Do ensure the delivery address is correct before confirming the order and contact us immediately if you believe you made a mistake. Should your delivery address be different to your invoice address please provide us with both, as we need an address that matches your payment card in order to process the payment. If you provide us with the incorrect delivery address and your item is delivered to this address, we are not liable should the parcel not be retrieved.
For exchanges, once we receive your returned purchase/s please allow up to 14 working days for processing and delivery. If the item exchanged has a price difference from the purchase returned you will be refunded or charged accordingly and a new order processed. On exchange all stock is subject to availability. For urgent orders please contact our mail order line and we will let you know how we can help.
Please allow an extra 3 to 5 working days for the refund to appear on your statement.
A signature is mandatory. We kindly request our customers provide us with a trusted delivery address where someone will be present to accept the parcel and sign for it. Our deliveries are to the address, not person in particular and therefore Royal Mail drivers will allow whoever answers the door to take receipt of the parcel.
You can request your parcel be left in a safe place when ordering online. However, Royal Mail have the liberty to decide whether the requested place is safe enough. If they decide it is not, they will take the parcel back to their delivery office and leave a calling card. If no one is available to accept the parcel, Royal Mail will also leave a calling card. You will have the option to arrange an alternative appointment to receive your delivery or you can collect it from your local delivery office. Simply contact Royal Mail using the contact details provided on the calling card.
Please be aware that if you ordered multiple items, the products may be sent from multiple locations and could arrive separately so if you believe an order is incomplete please allow a little extra time before contacting us.
Methods of Payment
We accept the following Credit and Debit cards: VISA, AMEX, MASTERCARD, MAESTRO, VISA/DELTA, GOOGLE PAY, APPLE PAY and PayPal payments. Unfortunately we are unable to accept cheques as a method of payment for Mail Order.
Returns Policy
We hope you are delighted with your purchase. However, should you wish to return your purchase you will receive a refund when returning your order within 30 days upon receipt of purchase.
All orders returned in full within the first 14 days after receipt of purchase will have the delivery charge refunded but not the postage on returns.
Orders returned due to a fault will have all postage costs of returns refunded.
To obtain a full refund please return the goods in a saleable condition in their original packaging together with the RMA (Return Merchandise Authorisation) number and your Order Number.
Gift vouchers and credit notes if available cannot be redeemed for cash or refunded once purchased or issued.
We cannot accept returns on Special Orders.
Items bought as gifts can only be refunded with the permission of the original purchaser together with a proof of purchase.
Only by prior arrangement and under exceptional circumstances may we accept shop based purchases returned to our office premises.
Refunds will be paid onto the purchaser’s card only.
How to Return
1. There is no prior requirement to contact us in order to return your purchase.
Please Click here to submit a RMA request. You will need your order number, and the email address the order was placed with.
Once we approve the request (usually within 1 working day) please print the RMA email.
2. Please wrap the item securely using the original shipping material or suitable postage packaging.
3. Be certain to enclose the printed copy of your RMA email, If you are unable to print the email for any reason, please write the RMA number and your Order Number clearly on a piece of paper and include that in your package instead.
4. When returning footwear, send back with the original box. Please do not use the shoe box as the outer packaging. Damaged or missing product packaging will incur a £5 re-boxing fee.
Return the parcel to:
Central Trade Ltd
c/o ILG
Logistics House Unit A
Birches Industrial Estate
EAST GRINSTEAD
RH19 1X
It is entirely your choice which postal service to use when returning your order. However, we recommend a recorded delivery service for your protection and to obtain proof of postage. Unfortunately, we cannot reimburse goods lost in transit.